- This is used by FBI negotiators to build rapport or make someone realize they are being unreasonable.
HOW TO DO IT :
When they say something angry or crazy, simply repeat the last 3 words they said as a question, with a calm, curious tone.
- Them: 'You never listen to me and I'm sick of it!'
- You: '...sick of it?'
- Them: 'Yes! Because I feel like...'
WHY IT WORKS :
- It forces them to elaborate and explain themselves. Usually, when they try to explain their anger in detail, they realize how irrational they sound and calm down.
